Customer Service Representative - State Farm Agent Team Member
Full Time • Middlebury, CT
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marta Nerin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, educating customers about all the products and services available, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, quote preparation, coverages, policy changes, transfers, prospecting, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Detail oriented
- Self-motivated
- Spanish speaking preferred
- Proactive in problem-solving
- Ability to work in a team environment
- Must be willing and able to obtain Property & Casualty and Life & Health licenses - we will help you with licensing
BENEFITS:
- Hourly pay
- Commission/bonus based on sales and reaching your goals
- Growth potential/Opportunity for advancement within my office and State Farm
- Paid time off (vacation and personal/sick days)
- Parental leave
- Bonus paid based on performance
- Training and development
Salary starts at $20/hr + commission from sales
Compensation: $47,000.00 - $95,000.00 per year
Are You Driven & Ambitious?
Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Marta Nerin - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Additional languages spoken: Spanish and Polish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none